QuickBooks not accept my Email password while sending out the anything

I am not able to send any invoices or receipts via email from QuickBooks, it keeps asking for my email password again and again. How to fix this?

Asked on January 7, 2019 in Account Management.
1 Answer(s)

This is really miffed when you are trying to email the stuff out to your customers and you know that nothing is wrong with your password. It’s difficult to remember what all Invoices and estimates are still pending to be emailed what you made during the day amidst the other priorities those rides your mind.

This is a commonly reported problem by the users and the causes for the same could be different and that too depends on the kind of environment your QuickBooks Desktop runs at and to what service provider you have that email from.

At the outset, let’s ensure a few things before we get on with advanced troubleshooting for this issue.

    • Make sure that the password for the email that is linked to QuickBooks is not changed by anyone in the recent past. In many cases, the password is opted to be remembered in the browser or the email client. Sign-out from email (If Accessed from the browser) and sign back in to ensure that the password is correct.


    • On Successful sign in >>> Check in your settings that the Third-Party App access is enabled.


    • Temporarily disable virus protection and try again. If it works while the protection is disabled, that means you Anti-Virus blocks the connection and an exception needs to be configured within the security software installed on your computer.


If these steps don’t work, try out the advanced troubleshooting underneath. Take a look.

The advanced troubleshooting differs a little bit depending on email service you have hooked up to QuickBooks.

For Instance, let’s go with Gmail and the Yahoo Mail and then AOL respectively.

Gmail has an in-built security feature that blocks the sign-in attempts to your Google account. From your Gmail Account Settings, 2-step verification has to be turned off. All third-party apps are considered as “less secure apps” by Google. By Doing this QuickBooks will have permissions to send emails through your Gmail account.

Yahoo Mail earlier didn’t have 2-step verification and is now been implemented.  Whenever you attempt to send an email from QuickBooks, a random password is generated by Yahoo’s 2-step verification process that must be entered when asked. To skip the random password option there is an alternative similar to Gmail as mentioned below:

    • Browse for Generate third-party app in Yahoo help >>> At Account Security page, turn off both Two-step Verification and Allow apps that less secure sign in.


    • The one-time pass has to be entered just once.


AOL also has 2 – step verification to avoid getting an error while sending an email from QuickBooks using AOL email. You can follow the simple steps Go to Account Security Page >>> Sign in to your account, if Prompted >>> Select Generate app password >>> Select the app (QuickBooks) from drop-down >>> Generate >>> Follow the instructions and then select Done.

You may have an email provider other than the three that I wrote about and can have entirely different settings for which you may have to touch base with your service provider or reach out to us at our QuickBooks Customer Service Number for Instant expert help.

Answered on February 18, 2019.

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