What To Do When QuickBooks Desktop Crashes While Emailing Invoices?

While trying to email invoices to my clients, QuickBooks crashes and I have to restart the whole thing. How to resolve this problem?

Asked on January 29, 2019 in QuickBooks Desktop.
1 Answer(s)

Hi Beth,


Mostly user tries to repair and reinstall QuickBooks that helps sometimes to solve this kind of problems. Another step user try to rename the file and try to repair it. But after trying these steps if this issue occurs again, it really becomes very frustrating to QuickBooks user as it hampers business hours.

There are other possible reasons when QuickBooks Desktop crashes apart from send invoices.

  • While setting up the company file
  • While attaching any document to QuickBooks
  • While opening the company file
  • While making deposits
  • While opening check register to look any transaction
  • While exporting any information from QuickBooks to Excel
  • While switching company file

The following can be reasons to crash QuickBooks Desktop

  • If your system is too old and updated
  • If the computer is new and other component is not properly installed to run QuickBooks
  • If your company file is too large
  • If you have any anti-virus in your computer that is blocking QuickBooks processes in the background
  • If the hard drive is corrupted where your company file is located or not enough permission to make read and write
  • If there is any special character in your company file name
  • Any problem occurred while installing QuickBooks on your system

After trying to update and repair QuickBooks if you still face this same issue. You can perform the following steps to resolved QuickBooks Desktop Crashes.

Method 1: Make sure your outlook is up to current date.

  • Open Outlook
  • Choose File
  • Go to Office Account
  • Select Update option
  • Click on Update now

Once you have update outlook, Close Outlook and go back to QuickBooks and try to send an invoice to make sure this issue is resolved. If you still face the same issue go to the next method.

Method 2: Make sure outlook is the default mailing application.

  • Go to Control Panel
  • Choose Default Program
  • Select set your default programs. A new window will pop up.
  • Select MS outlook
  • From the options menu select Set this program as default.
  • Click OK

Method 3: Add an email account to MS Outlook

  • Open MS outlook
  • Select File menu
  • Click on Add Account
  • Enter your email
  • Select Connect. It will take a few moments to detect appropriate server settings
  • Select Connect
  • It will ask for your email password. Enter Password and click on Ok
  • Click Ok to finish the setup

After adding a new email account in outlook, Go back to QuickBooks and try to send the invoice again. If you face the same problem again follow method 4.

 Method 4: Toggle mail settings

  • Go to Control Panel
  • Select Mail
  • Then choose MS Outlook. A new window will pop up
  • Select Show Profile
  • If you see that always use this profile is already selected, choose any other option
  • Close that window and reselect always use this profile
  • Select Apply
  • Select Ok

After toggling account go back to QuickBooks and try to send invoice again. If you have some issue follow method 5.

Method 5: Create a new Outlook profile

  • Close MS Outlook
  • Go to Control Panel
  • And select Mail
  • Click Show Profiles on mail setup window
  • Select Add
  • Give a name under Profile Name
  • Select Ok
  • Follow the screen directions to add an email account that you want to use
  • Select Always use this profile from the drop-down and choose your new profile
  • Select Apply
  • Select Ok

It will delete your old setup and add new email setup. Go back to QuickBooks and try to send invoice again. If you have some issue follow method 6.

Method 6: Open QuickBooks in compatibility mode

  • Go to Desktop
  • Select QuickBooks Icon
  • Right click on QuickBooks Icons
  • Select Properties
  • Choose Run this program in compatibility mode from Compatibility
  • Select Windows 7 from the drop-down
  • Select in the check box on Run this Program as an administrator
  • Select Apply
  • Select Ok

Close all the program go back to QuickBooks and try to send invoice again. If you still face this same issue try to create a new windows user with admin permissions and try to send an email. For any help – call QuickBooks Desktop help number 1-877-263-2742.

Answered on February 22, 2019.

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