If you have ever used QuickBooks, you would be aware of the fact that this software provides new, and advanced solutions for accounting and finances.
Just like many of the software’s out there, QuickBooks also happens to encounter technical errors and often crashes. One of the most prominent reasons for this is the involvement of various codes and algorithms.
It is understandable that when a person encounters issues like these, it can be annoying and difficult to handle especially if one does not belong to a technical background. But not to worry, because we have brought you a bunch of pointers that you can use to resolve the issue when it occurs.
When does this happen and how can you detect symptoms?
While installing the QuickBooks desktop edition, the installer may get hanged for a few seconds, or in some cases, even not respond to commands of the user.
However, if one can identify the issue, troubleshooting becomes a much easier method.
Why does QuickBooks keep crashing?
One of the most important factors is that of the Windows operating system being out of date. It is hence possible that QuickBooks keeps crashing on Windows 10. If your account is enabled or your company name is too long, QuickBooks will keep crashing. If your DDF or preference files get damaged, and the file does not allow you to operate the window due to technical reasons, you will experience that QuickBooks crashes unexpectedly. It can also be the case of a corrupted hard drive or due to damaged programmer files or because of QuickBooks desktop installation.
How to detect the symptoms?
Even after trying to open the app multiple times, QuickBooks will not open.
QuickBooks unexpectedly crashes amidst its usage.
The operating system of your computer starts to freeze all of a sudden.
While performing a task and on putting in multiple commands,
QuickBooks will start to respond slowly. If the user still goes ahead and gives more commands, QuickBooks crashes unexpectedly.
You may see that ‘QuickBooks crashes registering.’
‘QuickBooks crashes while opening a company file’ is also one of the most common errors.
Sometimes, QuickBooks closes unexpectedly while sending paychecks.
In some cases, QuickBooks may open somehow, but would not work properly.
Also Read: How to Import Transactions into QuickBooks?
What to do when you experience such symptoms?
Even though one of the most common and effective methods to get an application to run properly again, is to restart the application and the device; sometimes, it may not be an effective method if you have unsaved data.
Method 1: Use the QuickBooks clean install tool
Step 1: Download the QuickBooks tool hub
Step 2: Save it on your computer where you can easily find it
Step 3: Find the icon of QuickBooksToolHub.exe and double click on it to get the programme running.
Step 4: Follow the instructions that keep appearing on the screen till it’s installed.
Step 5: Go to the Installation Issues tab and click on the Clean Install Tool and save it on the desktop.
Step 6: Open QBcleaninstallutility.exe and accept the licences and agreements.
Step 7: Click on the QB version and select the continue option.
Step 8: Hit ‘OK’ and you can see that your QuickBooks is now ready for a clean install.
Method 2: Run QuickBooks install diagnostic tool
Step 1: Download the QuickBooks install diagnostic tool.
Step 2: Save the files on the desktop when the system asks you to.
Step 3: Before running the QuickBooks install diagnostic tool, make sure that all the running tabs are closed.
Step 4: Reboot your system.
Method 3: Replacing the DAT and DDF files
Step 1: To start, close all the company files on your system.
Step 2: Spot the company directory and rename the file DAT to OldUserPRef.DAT.
Step 3: Find every single file with a DDF extension and delete them all.
Step 4: Open company by tapping on it and click on ‘confirm’ to save them.
Step 5: Don’t forget to print it out.
Method 4: Turning off the services of the tablet and the PC
Step 1: Start off by pressing Windows + R on your desktop, followed by typing MSC and clicking OK.
Step 2: Double click Tablet PC input service or on the touch keyboard and handwriting panel service.
Step 3: Click on the ‘Stop the service’ button.
Step 4: Double click on ‘Tablet input service’ and expand ‘Properties’.
Step 5: Disable the ‘Start-Up Type’ option and click on OK.
Step 6: To complete the process, close the services menu and reopen QuickBooks.
Method 5: Shut the QBW32.exe process
Step 1: Right click the Windows taskbar and select start task manager.
Step 2: Expand the processes option.
Step 3: Click on image name.
Step 4: Select all the applications that may be starting with .qb, QuickBooks, or Intuit.
Step 5: To get over with the process, click on the End process option.
Method 6: Use the rebuild data tool
Step 1: Start by opening the file menu option and then by pressing on the utilities tab. Don’t forget to click on the rebuild data option.
Step 2: Expand and explore the QuickBooks information window and then click the OK button.
Step 3: Follow the on-screen prompts in order to save a backup of your files.
Step 4: The next step is to wait patiently while it is repairing the errors. As long as you are able to hover the mouse around the screen, you do not have to worry about the system getting hanged.
Step 5: Once the process is complete, press the OK button.
Step 6: Expand the File menu followed by the Utilities tab. Select the Verify Data option.
Step 7: The only thing left for you to do, is to hold on while the tool checks the file for the data issues.
Method 7: Uninstalling QuickBooks desktop
Step 1: Hit the keys Windows + R. Click on the Run command.
Step 2: Open Control panel.
Step 3: Explore the Programs and features option.
Step 4: Click on Uninstall A Program.
Step 5: Select the QuickBooks option in the list of programs and then click on uninstall/change.
Step 6: Complete the process by following the cues on the screen.
Method 8: Clearing the browser caches and internet files
By opening the browser that you are using, you can go to settings and clear the caches. This might help to a great extent in resolving major issues in your system, including QuickBooks crashing unexpectedly.
Method 9: Use the QuickBooks refresher tool
Step 1: To begin with, you need to close everything in the QuickBooks desktop version.
Step 2: Download the required QuickBooks refresher tools.
Step 3: Save the file on the desktop.
Step 4: Run QBRefresher tool.
Step 5: Re-open QuickBooks desktop application and check if the error is resolved or not.
Method 10: Get in touch with a professional
If all the above methods fail to work, or only offer temporary solutions, then it may be time for you to consult a professional technician who would be able to get to the root of the issue and be able to resolve it.
If your QuickBooks keeps crashing, closes unexpectedly, or crashes registering, you can get professional help from learned technicians. In fact, you can get in touch with authentic services from QuickBooks itself by calling their support number and the QuickBooks enterprise support team will immediately get in touch with you to resolve the problem in a jiffy.
Frequently Asked Questions about QuickBooks crashing unexpectedly