Having issues downloading banking transactions on QuickBooks

I am unable to download banking transactions to my QuickBooks Desktop. My computer keeps freezing, and I get multiple errors. I don’t know what to do, help meeee!

Asked on December 6, 2018 in Banking.
1 Answer(s)

Greetings Rosa!

Thank you for posting on our Community Forum.

This issue could arise due to several factors:

    • There is a problem on the banks side.


    • You might have an inactive bank account.


    • You are working on a discontinued product version.


    • You are downloading a file of the incorrect format.


    • There is an internet connectivity issue.


Here’s how you resolve it:

Enable the TLS 1.2 protocol. If you don’t know how then here’s how:

    • Download the latest version of Internet Explorer.


    • Click on the gear icon at the top of your screen.


    • Click on internet options.


    • Select the advanced tab.


    • Find the security section.


    • Check the option for ‘use TLS 1.2


    • Click on apply


    • Click on OK.


    • Restart your system.


This should fix your problem. In case it doesn’t, then try and create a new test company file using the following steps:

    • Navigate to the QuickBooks File Menu.


    • Click on New company.


    • Select Express Start.


    • Add the problematic bank account to this test company.


    • Download your bank feed to this one.


If these steps don’t work for you, you should try and contact your bank, as it might be an error on their side. If they do not know what’s wrong either, you are welcome to contact our QuickBooks Technical Support Number. They should help you out with ease.

Hope this helps.


Answered on December 14, 2018.

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