Unable to print from the QuickBooks over the Cloud

I am trying to print checks from Quickbooks pro 2018 and it is not showing the printer  in the list but the printer is already connected to my mac. What should I do?

Asked on June 20, 2018 in Troubleshooting.
1 Answer(s)

If you are using QuickBooks on the cloud, depending on the Operating System you are using, the Remote Desktop connection needs to be configured correctly.

Normally if you have the printer redirection active on the remote control application you should be able to print normally. So first you need to try to print from the computer directly, as that will ensure that the printer software and the drivers are installed correctly.  

Solution 1:

You might have to close QuickBooks on the Cloud Machine and then sign out of Windows by right-clicking on the Windows Icon. Then log in again to the cloud, this will ensure that the printers installed on your computer are being redirected to the Cloud Machine.

Solution 2:

You might have to install a third party printing application on the Cloud which manually discovers the printers installed on your computer, however, the component of such third party application has to be installed on your computer where the printer is installed.

In case you are still unable to print or not sure how exactly the printer redirection works, you might have to consult with the company who is providing you the Cloud Hosting Facility as they will be the best people to assist you. You can contact Certified QuickBooks ProAdvisor.

Answered on June 26, 2018.

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