I am unable to send emails from my QuickBooks Pro using Outlook Client

I am getting the message, “QuickBooks is unable to send your emails to Outlook. Close any open Outlook windows and try again.”

Asked on May 18, 2018 in Email Errors.
1 Answer(s)

Hello Rossbell,

Understanding the fact that emailing is a basic requirement for every business to communicate with their clients or vendors, sending invoices, receipts, statements etc.

You might have come across the following message while trying to send Email from QuickBooks:

There can be several reasons behind the error “QuickBooks is unable to send your e-mails”. You can update yourself about the Methods to Setup Email in QuickBooks Desktop as there multiple ways you can utilize to send emails from QuickBooks.

You would require to follow the below steps in order to resolve the issue:


Step 1: Make sure that QuickBooks is not running with Administrator privileges


        1. Navigate to the QuickBooks icon properties





        1. Go to the Compatibility settings





        1. Uncheck “Run this program as an administrator”





        1. Re-open QuickBooks




You can also read the detailed article to know How to Resolve Email issues in QuickBooks Desktop.

Step 2: Check if Email preference in Internet Explorer settings is correct


        1. Navigate to Internet Explorer settings





        1. Go to the Program settings





        1. Select Outlook as your default application





        1. Close Internet Explorer and re-launch QuickBooks again.




You must also read: How to Fix “COM Crash Error while emailing invoices” to prepare yourself with a solution in case you receive this error in the future.

Step 3: Check if MAPI32.dll component is causing the problem

 In various situations, the MAPI32.dll function might be the actual cause of the “QuickBooks is unable to send your e-mails” error because this component is required for Microsoft Outlook to interact with other applications such as QuickBooks.

Follow the below steps in order to fix the MAPI32.dll issue:

        1. Close all open applications





        1. Navigate to C:\Windows\Systep32 using the Run command





        1. Open the Fixmapi executable file





        1. Restart your computer.




Recommendation: In case you’re not sure how to follow the above-mentioned steps you must not attempt to troubleshoot on your own, rather you must speak with a QuickBooks ProAdvisors and get help!

If you have an urgency of sending an important email to your client and you’re seeking immediate assistance, you can dial the QuickBooks Desktop Support Number.

Answered on May 18, 2018.

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