What to do if Intuit Data Protect suddenly stops working
My QuickBooks online backup suddenly stopped working and I am sure I did a manual backup the last week and my QuickBooks Pro Plus subscription is active too. My card was charged just 3 months ago for the subscription. I restarted the computer to refresh my internet, everything online works just fine except the online back, I don’t know why? I haven’t been to take online backups for a week now, can anybody help on this please?
Steps to troubleshooting Common Intuit Data Protect (IDP) Problems:
- Always Update your QuickBooks to the latest version from option, Update QuickBooks Desktop.
- Download the latest release for QuickBooks Desktop and IDP.
- Allow IDP tool to Windows Firewall.
- In Windows go to, Program Files(x86)\Common Files\Intuit\Data Protect, and then add below executable as exceptions:
- QuickBooks IDP service
- IBUeng host
- Intuit Data Protect
- Your network should be private.
- If you still experience a problem, disable your Antivirus or other security software.
- We should Add Intuit Data Protect as your Trusted Sites.
- Then, check the Length of your File Paths as it can have a maximum of 260 characters.
- Use Intuit Data Protect Diagnostic Tool which will check computer’s memory, disk space, Windows components (i.e. .Net Framework) and IDP version.
- If the test shows Green then you are good to go.
If you still face problems then you can consult a Certified ProAdvisor at +1-855-875-1223.
