Whenever I am trying to login to my Company File, it prompts the QuickBooks Error 6189. Can someone help me resolve it?

Since I updated my QuickBooks application from QuickBooks Pro 2017 version to the QuickBooks 2019 version, I have been unable gain access to my account and I keep receiving the QuickBooks error 6189 error message. Can some please help me fix this issue as it has completely hindered my work?

Asked on August 23, 2019 in Error Messages.
1 Answer(s)

Greetings, thank you for bringing this issue to our attention, I can understand how frustrating this must be for you. You see, the QuickBooks error 6189 occurs when you are working in a multi-user network. In such scenarios, QuickBooks is unable to find the path of the file that has been specified.

Now, before we go through the steps of resolution, we must first understand what causes QuickBooks error 6189 to affect your system. The following factors can contribute towards the occurrence of QuickBooks error 6189:

  • Issues with the installed QuickBooks updates or the components.
  • Problems with the registry values in Windows Registry of your QuickBooks software.
  • QuickBooks updates or installation might have failed to register in the Windows Host File or the Windows Registry.
  • The Network Data Source file on the Host Computer or QuickBooks Server might have been damaged.
  • A technical issue might have occurred in the QuickBooks Hosting processes.
  • The company log files of your QuickBooks are corrupt or missing and letting QuickBooks communicate with the file plagued with the QuickBooks Error -6189.
  • The QuickBooks components or the QuickBooks Company file essentials might have been damaged or misplaced.
  • The company file on a network computer is being used by a process or a program.
  • Your operating system or QuickBooks Program Files or the company file might have been infected with an undetected malware or virus infection. This could’ve contributed towards the occurrence of QuickBooks error 6189.


To know about the details of getting rid of QuickBooks error 6189, you will need to read the following article: Solutions to Resolve QuickBooks Error 6189

In case the issue seems to persist even after you have performed all the steps accurately as illustrated, then please do contact our QuickBooks ProAdvisor for instant solutions.

Answered on September 5, 2019.

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