While updating QuickBooks as a scheduled practice, why am I getting error 12002 in QuickBooks?

We try to update our QuickBooks software at least once a month and the Payroll on the day or a day before of processing it. Doing it the same way I am getting QuickBooks Error 12002. As a coincident I had to update QuickBooks Desktop and Payroll both the same day. Having started first, QuickBooks popped up Error 12002, I thought of doing QuickBooks later someday. To ensure the right tax calculation on the paychecks, prioritized the Payroll update. Surprisingly, I had Error 12002 while updating QuickBooks too. As suggested by my IT person, restarting the computer and refreshing the router didn’t even help a bit. What else is can be tired to fix Error 12002 while updating QuickBooks and the Payroll? Some quick suggestions are appreciated. Thanks.

Asked on June 28, 2019 in QuickBooks Errors.
1 Answer(s)

Hi, we are glad to see your post on our QuickBooks community about the error 12002 while updating Payroll and QuickBooks. We thank you for taking out time for writing your concerns.

Primarily, QuickBooks Error 12002 comes while the requests made from your computer for QuickBooks Software and Payroll updates obstruct due to technical anomalies. When you can’t successfully update may have one are several causes cited underneath and the failed QuickBooks Payroll updates are denoted by the QuickBooks Error Code 12002.  Before you proceed with the methods to resolve Payroll Error 12002 suggested in the help article, it is essential for you to know the triggers of QuickBooks Update Error 12002 placed on the very bottom.

Causes of QuickBooks Error Code 12002   

    • Internet Connectivity Issues or latency.


    • Incorrect Browser security settings.


    • Insufficient QuickBooks permissions to download and install the updates.


    • Security software or a firewall installed on the computer restricts of in the update process.


    • Damaged QuickBooks components.


    • The previous updates were not successful and may be required to rollback.


    • Outdated or unsupported default browser.


    • The Internet Explorer is not set as the default browser.


If all that is mentioned is in place and still you can a secure website from your QuickBooks, consult a certified QuickBooks ProAdvisor.

Take look the help article that contains the steps to troubleshoot QuickBooks Update Error 12002 on your own. Hope that helps.


Article Link: QuickBooks Error 12002 – Learn to Fix

Answered on July 25, 2019.

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