Why am I receiving “Sign in Failed” error message while attempting to sign in to QuickBooks GoPayment?

Hi, I am using QuickBooks GoPayment to receive my payments. However, recently, when I tried to sign in, I received an error message that stated “Sign in failed”. I tried to update my go payment app, reconfigured my credit card processor machine and also checked my connectivity. Everything seems to be connected and configured properly but I’m still receiving the “Sign in failed” error message in QuickBooks GoPayment. Can the community help me to fix this issue?

Asked on May 23, 2019 in QuickBooks Desktop.
1 Answer(s)

Hello, we thank you for bringing this to our attention. If you see the aforementioned message then you need to ensure that you are using the latest version of QuickBooks GoPayment app and it is up to date. Now, before we go through the steps of resolution, we must first take certain points into consideration.

These are the points that need to be taken into consideration:


    • Make sure that your current data in QuickBooks GoPayment are established in the form of QuickBooks Point of sale.


    • The minimum requirements for Installing QuickBooks GoPayment your Device should have the Android 4.1.1 version.


    • Ensure that all the information relevant to sales and listing is synchronized with the QuickBooks Point of Sale application.



To know the procedure that you need to undertake in order to resolve the aforementioned issue, you must read the following article: How To Use GoPayment And QuickBooks Point of Sale

This will definitely resolve the Sign in problem if you are still experiencing the same problem or have any further queries, feel free to contact Certified Pro Advisor.

Answered on May 24, 2019.

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