Why I am receiving the QuickBooks error 15311 message while updating QuickBooks payroll?

I am unable to process the payroll application because of the QuickBooks error 15311. I don’t understand what I might have done as the software was working fine until yesterday that is. Consequently, I am looking for someone to help me get rid of the QuickBooks error 15311. Thanks in Advance.

Asked on September 16, 2019 in Company File.
1 Answer(s)

Hi there. I can completely understand what you are going through and I will do my very best to help you resolve this issue. Payroll is a very important tool which helps you in remunerating your employees on time.

You see, the QuickBooks Error 15311  generally affects a user’s system when they download or update their QuickBooks software program or payroll. This error will affect your system by crashing the active window and freezing the computer periodically. QuickBooks Error Code 15311 is accompanied by the following message which states “QuickBooks update cannot be completed successfully” and “cannot connect to QuickBooks payroll”.

Now, before we go through the steps of resolution, we must first learn about the factors that contribute towards the occurrence of this error. The following are the causes behind the QuickBooks Error 15311:

    • Corrupted files from the downloaded QuickBooks documents.


    • Incomplete installation of QuickBooks application.


    • A digital signature is missing or damaged


    • Interruption while downloading the update.


    • QuickBooks application has got an attack of any infection or viruses.


    • QuickBooks files might be missing or damaged.


    • Any registry entries related to QuickBooks may be corrupted.



To learn about the steps to resolve this error, you must visit the following article: QuickBooks Error 15311

Click on the aforementioned link which will re-direct you to the steps to fix this issue. In case you don’t want to follow the steps or save your time by not visiting the link, we recommend that you dial 1-888-899-5690 to connect to one of the QuickBooks Pro-advisor Expert.

Answered on September 17, 2019.

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