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FreshBooks Support

Freshbook Helpdesk

As a dedicated provider of FreshBooks services, we are committed to empowering businesses and entrepreneurs with the tools, resources, and guidance they need to succeed. Our team of certified FreshBooks experts is here to assist you every step of the way, ensuring you get the most out of your FreshBooks experience and achieve your financial management goals effectively.

Customer Care Helpline

Phone: +1-855-875-1223
Hours: Monday-Friday, 9:00 AM – 5:00 PM (Your Time Zone)

Live Chat Helpdesk

Our live chat helpdesk is available during business hours for real-time assistance. Click the "Chat Now" button to connect with a QuickBooks Payroll expert.

Email Assistance

Email: [email protected]
Please allow 24-48 hours for a response.

Why Choose Our Services?

Expertise and Knowledge

Expert Guidance

Benefit from the expertise of our certified FreshBooks professionals with in-depth knowledge and experience in utilizing the software to its fullest potential, ensuring you receive accurate advice and reliable guidance tailored to your business needs.

Professional services

Personalized Approach

We understand that each business is unique, which is why we offer a personalized approach to our FreshBooks assistance services, taking the time to understand your specific requirements, objectives, and challenges to provide customized solutions that align with your goals.

User Training

Comprehensive Guidance

Our FreshBooks assistance services encompass a wide range of assistance options, including setup, configuration, training, troubleshooting, reporting, and more, ensuring you have all the resources and assistance you need to manage your finances effectively and efficiently.

Continuous Learning

Stay informed and up-to-date with the latest FreshBooks features, updates, and best practices through our continuous learning and training programs, empowering you and your team to maximize productivity and leverage the full capabilities of the software.


Dedicated Account Manager

Enjoy the convenience and peace of mind of having a dedicated account manager who will serve as your primary point of contact, providing personalized assistance, addressing your inquiries, and ensuring your satisfaction with our FreshBooks assistance services.

Scalable Solutions

Whether you are a small business just starting or a growing enterprise, our FreshBooks assistance services are scalable to accommodate your evolving needs, providing flexible solutions so that grow with your business.

Professional services

Client-Centric Approach

We are committed to building long-term relationships with our clients, focusing on delivering exceptional customer service, understanding your unique challenges, and providing proactive help to achieve your business goals and success.

Peace of Mind

With our FreshBooks assistance services, you can have peace of mind knowing that you have a dedicated team of experts helping you, ensuring compliance with accounting standards, accuracy in financial reporting, and confidence in managing your business finances effectively.

Our Services

Advanced Training Programs

Access to advanced training programs and workshops designed to deepen your understanding of FreshBooks functionalities, enhance your financial management skills, and empower you to make informed decisions for your business.

Customized Workflows

Development and implementation of customized workflows within FreshBooks to streamline your financial processes, improve efficiency, and ensure consistency in managing invoices, expenses, and other financial transactions.

Dedicated Team

A dedicated team of FreshBooks experts is available to provide ongoing assistance, answer your questions, resolve issues, and assist with any challenges you may encounter while using the software, ensuring you have the assistance you need when you need it most.

Integration Solutions

Expertise in integrating FreshBooks with other business applications, such as CRM, eCommerce, payroll, and project management tools, to create a unified business ecosystem, automate data synchronization, and enhance cross-functional collaboration.

Performance Optimization

Regular performance assessments and optimizations of your FreshBooks account to identify areas for improvement, implement best practices, and maximize the efficiency and effectiveness of your financial management processes.

Migration Assistance

Expert assistance with migrating your financial data from existing systems or spreadsheets to FreshBooks, ensuring a smooth transition, accurate data transfer, and minimal disruption to your business operations.

Custom Reporting Solutions

Development of custom reporting solutions within FreshBooks to generate insightful financial reports, dashboards, and analytics tailored to your specific business needs, providing valuable insights into your financial performance and facilitating data-driven decision-making.

User Adoption Programs

Implement user adoption programs and change management strategies to facilitate the transition to FreshBooks, encourage user engagement, foster a culture of continuous learning, and maximize the adoption and utilization of the software across your organization.

Strategic Consulting Services

Provision of strategic consulting services to help you leverage FreshBooks capabilities effectively, optimize your financial management strategies, identify growth opportunities, and develop action plans to achieve your business objectives and long-term success.

Features of FreshBooks


Professional Invoices: Create customized, professional-looking invoices with your logo, colors, and personalized messages to impress clients and enhance your brand image.
Recurring Invoices: Set up recurring invoices for regular clients to save time, ensure timely payments, and smooth your billing processes.
Automated Payment Reminders: Automate payment reminders and late fees to encourage prompt payments and improve cash flow management.

Expense Tracking

Expense Capture: Capture and categorize business expenses by uploading receipts or linking your bank accounts, credit cards, and other financial institutions.
Expense Reports: Generate detailed expense reports to monitor spending, identify cost-saving opportunities, and ensure compliance with budget allocations.

Time Tracking

Billable Hours: Track billable hours for projects and clients accurately, enabling you to invoice clients for the time spent on specific tasks and projects.
Team Timesheets: Monitor team members' time entries and productivity, facilitating effective resource allocation, project management, and performance evaluation.

Financial Reporting

Financial Statements: Access a variety of financial reports, including profit and loss statements, balance sheets, cash flow statements, and more, to gain insights into your business's financial performance.
Customizable Dashboards: Create customizable dashboards to track key performance indicators (KPIs), monitor business metrics, and make informed decisions based on real-time data.

Client Portals

Secure Client Access: Provide clients with secure access to their invoices, estimates, proposals, and project details through personalized client portals, enhancing transparency, communication, and collaboration.
File Sharing: Facilitate seamless file sharing and collaboration with clients by uploading documents, images, and other files directly within the client portal.

Project Management

Project Collaboration: Collaborate effectively with team members and clients by assigning tasks, setting deadlines, sharing updates, and monitoring project progress within FreshBooks.
Project Budgeting: Set project budgets, track expenses, and compare actual costs against budgeted amounts to ensure projects are completed within scope and budget constraints.

Mobile Accessibility

Mobile App: You can manage your business with the FreshBooks mobile app, available for iOS and Android devices, allowing you to create invoices, track expenses, manage clients, and more from anywhere, anytime.

Integration Capabilities

Third-party Integrations: Integrate FreshBooks with a variety of third-party applications and tools, such as CRM, eCommerce, payroll, and time-tracking solutions, to create a unified business ecosystem, automate workflows, and enhance productivity.

Our Consulting Process in Four Steps


Initial Consultation

Needs Assessment: Conduct an initial consultation with the client to understand their specific requirements, objectives, challenges, and expectations related to FreshBooks.


Data Gathering and Analysis

Data Collection: Gather relevant data, information, and documentation from the client, including financial records, operational processes, system configurations, and other pertinent details.
Analysis: Analyze the collected data to identify strengths, weaknesses, opportunities, and threats (SWOT analysis), assess current practices, evaluate system utilization, and determine areas for improvement.


Solution Development

Strategy Formulation: Develop a tailored consulting strategy and action plan based on the analysis conducted, aligning with the client's objectives, industry best practices, and FreshBooks capabilities.
Recommendation: Provide specific recommendations, solutions, and best practices to address identified issues, optimize processes, enhance efficiency, and maximize the benefits of using FreshBooks.


Implementation Guidance

Guidance and Assistance: It offers continuous guidance, and assistance throughout the implementation phase, ensuring the client understands the recommended solutions, knows how to apply them effectively, and can overcome any challenges encountered.
Training: Conduct training sessions, workshops, and demonstrations to educate the client's team on utilizing FreshBooks features, functionalities, and tools, fostering skill development, knowledge sharing, and user adoption.


Monitoring and Evaluation

Performance Monitoring: Monitor the client's progress, performance, and outcomes following the implementation of the recommended solutions, tracking key performance indicators (KPIs), and measuring the impact on business operations and financial management.
Feedback Collection: Collect feedback from the client regarding their experience, satisfaction levels, and any areas for further improvement, ensuring continuous learning, and enhancement of consulting services.


Ongoing Assistance and Optimization

Continuous Guidance: Provide ongoing assistance, and consultation services to address evolving needs, new challenges, or changes in business requirements, ensuring the client remains empowered, and informed, in leveraging FreshBooks effectively.
Optimization: Identify opportunities for optimization, innovation, and enhancement within the client's financial management processes, leveraging industry trends, emerging technologies, and best practices to drive continuous improvement and sustainable growth.

QuickBooks Resources: Tips, Tricks, Guides & Tutorials

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