Privacy Policy
QAsolved (“QAsolved”, “we”, “us”) is an independent accounting, bookkeeping and software consulting firm. This policy explains what personal information we collect through this website and our services, how we use it, who we share it with, and the choices you have.
Information you give us
- Forms: when you contact us, request a callback or consultation, report an issue or ask about a data conversion, we collect your name, email address and phone number, your company name if you give it, your message, and, for conversions, the software you are moving from and to.
- Newsletter: if you subscribe, we collect your email address.
- Live chat: if you use the chat on this website, we receive the messages and any details you share in the chat.
- Phone and email: when you call or write to us, we keep a record of the conversation and your contact details.
- Client work: when you hire us, you may give us access to your accounting software, company files and business records. These can include personal information about your customers, suppliers and employees.
Information collected automatically
When you visit this website, our server and the third-party services we use collect technical information such as your IP address, browser and device type, the pages you view and how you arrived at the site. Some of this is collected with cookies and similar technologies.
How we use your information
- To answer your questions and requests, and to provide and invoice the services you ask for.
- To send our newsletter and occasional updates about our services, if you have subscribed or are a client. You can unsubscribe at any time.
- To understand how visitors use the website and to improve it.
- To keep the website secure and protect it from spam and abuse.
- To meet our legal obligations.
Client data
We treat the business data you give us access to as confidential. We use it only to do the work you have asked for, we access it only with your permission, and we limit access to the people working on your request.
Services we use on this website
Like most websites, we use trusted third-party services to run this site and our business. These include services for website analytics and measurement, identifying the businesses that visit our site, spam protection on our forms, live chat, browser notifications, fonts, website delivery and security, and email. These services receive some information about your visit, such as your IP address and the pages you view, and handle it under their own privacy policies.
Cookies
Cookies are small files that a website stores in your browser. We and the third-party services we use rely on them to keep the site working, remember your choices, measure visits and run the chat and notifications. You can block or delete cookies in your browser settings, but some parts of the site, such as the chat and forms, may then not work properly.
There is no agreed standard for “Do Not Track” browser signals yet, so this website does not currently respond to them.
Who we share information with
We do not sell your personal information. We share it only:
- with service providers who help us run this website and our business, such as our hosting, analytics, chat and email providers, who may use it only to provide their services to us;
- with a software company, when you ask us to contact it for you;
- when the law requires it, or to protect our rights, our clients or the public.
Payments
We invoice after the work is delivered. Card payments are handled by the payment provider, and we do not store full card numbers on this website.
How we protect your information
This website uses encrypted HTTPS connections and is monitored and scanned for security problems. Access to personal and client information is limited to the people who need it for their work. No website or system is completely secure, but we work to protect the information you give us.
If a data breach affects your personal information, we will tell you by email within 7 business days of discovering it.
Emails from us
In line with the US CAN-SPAM Act, our marketing emails have honest subject lines, include our postal address and contain an unsubscribe link. Use that link, or email [email protected], and we will stop sending you marketing emails promptly. We may still send you messages about work you have asked us to do.
Your choices and rights
You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, by emailing [email protected]. Depending on where you live, you may have further rights under local privacy laws. We will respond within the time those laws require.
Children
This website and our services are meant for businesses and adults. We do not knowingly collect personal information from children under 13.
Other websites
This website links to other websites, including software companies’ websites and our community forum, which is a separate site with its own accounts. Those websites have their own privacy policies, and we are not responsible for how they handle your information.
Changes to this policy
We may update this policy from time to time. The version on this page, with its “last updated” date, is the current one.
Contact us
Questions about this policy or your information? Email [email protected], use our contact page, or write to QAsolved, 2566 East 6th Street, Brooklyn, New York 11235, USA.