Though an advanced software, still at times you might be stuck with errors that will hinder workflow. One such error is “QuickBooks error 102” that happens when there are some technical issues, maintenance work is going on, the problem with the transfer of data between the website of the bank & QuickBooks Online.
Steps to Resolve QuickBooks Online Error 102
1. Account Updates in QuickBooks Online
If there are no issues or maintenance signs on your bank or credit card website, you can try to update your account in QuickBooks Online manually. You can do this by
- Click the Update button in the upper right corner
- Look for “Automatic and Manual“ updates.
- Run three manual updates during non-peak hours.
Automatic Updates to your “Online Banking Account” usually begins at 3 AM Pacific Time.
In case, QuickBooks Online Server has not been able to obtain updated info for a particular account; it will attempt again try five more times to get it in the next five hours. The info that is received depends on the shares of your bank or financial institution with QuickBooks Online.
Users can send new info on growth every other day, weekly or any other time. You cannot switch on “Auto Update” ON & OFF. Also, you do not have control over specific items that are downloaded and available to be added to your bank register.
How to know the time of updates?
- Got to Banking menu
- Choose Update in the right corner
- Choose the update button in the right corner
Also Read: How To Resolve QuickBooks Update Error 1328?
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Some accounts require manual updates; if this is the case, you will be notified in connection interview. Most accounts should work with automatic updates. If you do not see today’s information, after an automatic update, you may need to update manually.
In many accounts, manual updates are required. If this is the scenario, you will be notified of this in the “connection interview.” Usually, most accounts start working with “Automatic updates.” However, in case you are not able to see today’s info after there was an automatic update, you will require a manual update. Perform the following steps for that:
- Select “Banking” from the left menu
- If an update for only some accounts is required, select to “clear unwanted”
- Choose update now
- If there comes a prompt- Enter your “Multi-Factor Authentication (MFA)” & click continue to update.
Manual update will be sufficient for 90 days & any new listing within that period will download. With these updates, even if you leave the days between updates, then also you will get the updated info in your account.
2. Accurate Account details
You can try to login to your bank’s account URL given by the bank. If you are unable to connect to your bank, then follow the below steps. Check out the below details while adding your bank accounts to download & fix transactions in QB Online. QuickBooks online error 102 might happen because you were not able to connect to your bank. The steps are:
- Navigate to the menu at the left corner & select “Banking” option.
- If in case you are linking to a bank for the first time- Got to search & look for your “Bank’s name”.
- If you are linked to a bank- then click “Add account” & look for the name of your bank.
- Select your bank from the List
- For the bank website- enter your “User ID/Login ID” & Password.
- Select “Continue” option
- If required, perform the “added security verification steps” & select “Connect ”
Select the bank symbol of the bank to the left of your account and connect it from the drop-down menu. You need to choose your “bank type or credit card account.” If you do not have an existing account, you will see an option “Add+ new” to create a new account.
Once you have joined into your account, QuickBooks will download online transactions for the past 90 days & your banking and cc transactions.
- Click “Connect”
- Once the download is finished, you will be automatically transferred to the banking page.
The “Review” tab will have the transactions that were downloaded from your bank or financial institution. Now you can review, classify & accept the transactions in QuickBooks.
However, if the bank is not listed or you have failed to connect, you will need to contact the bank or download transaction from the site of your bank & then upload it to QuickBooks.
3. Check Account Information or notifications
Once you have entered/ logged in successfully, you can check the messages, notifications or warnings that might have received from your bank. On reading these, you will get to know what is the issue causing QuickBooks error 102. Additionally, you can easily check your account summary, history, & transactions.
4. Bank action
If QuickBooks online error 102 is still unresolved at this stage, you need to wait for a while for the bank to work on it. It can be the scenario that it is a technical glitch from their end, and they are trying to resolve the issue with your server. Wait for at-least for 24 hours before performing any further steps.
5. Ensure that your account is “Not New” to the bank.
QuickBooks error 102 also comes up if your account is new to the bank or credit card. In some cases, “new accounts” do not work with online banking. Analyze if this is the issue and accordingly contact the bank or credit card company for the concern.
The article is quite comprehensive and should suffice the error. However, at times there might be some steps that might create some trouble and hinder your workflow. In such case, It is best to talk to an expert at QuickBooks Error Support Number and understand the requirements for your system.