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How to Fix Quicken Error 28?

quicken error 28

Is your PC showing Quicken error 28? Then, it means that you are not able to download the transaction from the bank’s server using the one-step update service. There could be other possible reasons for the occurrence of the error. It’s better to find out the causes before reaching the solutions.

Let’s discover the different causes behind the Quicken error 28 happenings.

Causes of Quicken Error 28

The causes of Quicken error 28 are given below:

  1. Error 28 might be caused due to the corrupted information files.
  2. Probably, the Quicken software is not compatible with the bank’s server.
  3. It might be possible that the software is not updated.

Now, we need to look for different methods to troubleshoot this error.

Troubleshooting Methods to Fix Quicken Error 28

You can try these methods to fix this error. Follow the methods step by step to troubleshoot the error:

Method 1: Check Quicken is working with New Release

  1. Initially, you need to open Quicken.
  2. Thereafter, you have to go to Quicken and then check whether the software is updated.
  3. Now, you need to click on install.

Also Read: How to Troubleshoot Quicken Error CC-898?  

Method 2: Connect the Account

  1. First of all, you need to click on the add account icon.
  2. Next, you need to add the name of your bank.
  3. Click on your bank and also the type of user ID and password.
  4. You need to click on the connect button.
  5. Now, you will see the accounts with the respective bank on your PC.
  6. You need to link the accounts with the bank.
  7. Lastly, click on the continue option.
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Method 3: Direct Connect accounts:

  1. Firstly, you need to click on the account name.
  2. Now, you have to click on the settings gear.
  3. You need to click on the troubleshooting tab.
  4. Click on deactivate downloads.
  5. You need to repeat steps 2-4 for all accounts with the same bank’s server.
  6. Click on the settings gear again. With this, you need to click on the setup transaction download.
  7. You have to type the bank’s name and go through the wizard.
  8. You need to click on the link visible on the screen.
  9. Next, you have to link the accounts rather adding them.
  10. Lastly, you need to click on continue.


Taking from the above discussion on Quicken Error 28, we hope you have got a clear understanding of the same. The blog has discussed the causes, and 3 structured methods to troubleshoot the error. We hope, you can resolve the error by following these steps promptly.

If you still come across Quicken Error 28, then dial Quicken Phone Support (Toll-Free).


Q1 What to do if I am unable to understand the steps of checking if Quicken is working with a new release?

A: In such a case, you need to feel free to get connected with the professionals of Quicken.

Q2 How to download a Quicken statement?

A: Follow these steps to download the Quicken statement:
1. Initially, you need to click on your account.
2. Thereafter, you need to go to the download transactions section and then click on update 3. transactions.
3. You have to add your password and then click on the update now section.
4. You need to click on ‘stop update’ in case you want to stop this session.
5. Finally, click on ‘Go To Account’.

Q3 Does Quicken automatically download transactions?

A: You can follow these steps to check if the bank’s server permits download by adding these steps:
1. First, you need to add your bank’s server number. In case it doesn’t appear in the list, then the transaction downloads will not be possible.
2. You have to search in case your bank’s server number supports the software on the web.
3. Finally, you need to check the version of the product for a list of engaging institutions.

Q4 How to sync my bank account with Quicken?

A: Follow these steps to sync your bank account with Quicken:
1. Firstly, you need to go to the ‘Tools’ option and then add your account to the Quicken.
2. Now, click on the type of account you want to add.
3. Next, you have to search for your bank’s name and then you need to click on it.
4. You need to click on the express web connect in case any notification occurs.
5. Thereafter, you need to add bank details to Quicken and then click on the connect option.
6. Click on the ADD to add the new account.
7. Finally, your account is now set up for the transaction.

Q5 What to do if I am receiving an error after following the steps of troubleshooting methods?

A: You need to immediately dial Toll- Free Quicken Support Phone Number.

About The Author

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Editorial Team

At QAsolved, we are a team of skilled professionals dedicated to delivering unparalleled accounting and bookkeeping services. With backgrounds in finance and technology, our collaborative efforts focus on providing practical solutions and guidance. Our services are tailored for a range of businesses, covering advisory, CFO services, bookkeeping, and financial systems consulting. QAsolved is an award-winning consulting firm and Intuit’s #1 QuickBooks Reseller Partner. We offer comprehensive QuickBooks services, including consulting, integration, migration, maintenance, data conversion, training, and support, among other services. Over the years, we have assisted over 30K customers across various industries with their Intuit products.

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