How to Fix Sage Sbddesktop.exe Error?

If you’re facing the Sbddesktop.exe error while using Sage 50, we are here to help! Fixing this error can feel like a puzzle, given its variable occurrence among users. Fortunately, resolving the SBD Desktop error in Sage 50 offers multiple pathways. Usually, the issue arises from workstation configurations, glitches within company files, or conflicts with installed security tools. This article aims to explore potential solutions to troubleshoot the error efficiently.

What is Sage SBDDesktop.exe Error?

The Sage SBDDesktop.exe error is a common issue encountered by users of Sage accounting software. This error typically occurs when there are problems with the license files or issues within the software’s registry settings. It may manifest as a popup message indicating a specific error code or simply as a sudden crash or freeze of the Sage application.

The SBDDesktop.exe error can disrupt normal workflow and hinder the use of Sage software for accounting and financial management tasks. Resolving this error often involves steps such as renaming license files, adjusting registry settings, or reinstalling the software. It’s essential to address this error promptly to restore the functionality of Sage and prevent any potential loss of data or productivity.

Causes of Sage SBD Desktop.exe Has Stopped Working Error?

• When a virus infects the file, it can lead to issues.
• When encountering difficulties during the installation of the Sage software.
• Inability to execute a system scan with Speed Up My PC.
• Bitdefender Total Security 2015 or Security Defender antivirus software.
• Arises from outdated Sage account files.

How to Fix SBDDesktop.exe Has Stopped Working Error?

The following solutions can assist you in fixing the issue quickly:

1. Get the Most Recent Update

Begin by finding the updated links to download the correct version of Sage accounting software:

1. If you’re using v23.1 or earlier, upgrade to v23.2 or higher.
2. Once downloaded, double-click the file and select “Run” from the drop-down menu.
3. If you’re utilizing the Quick Email option, update the templates by following these steps:

• Go to Settings, then choose Invoice and Order Defaults from the Settings tab.
• Choose Email from the drop-down menu.
• Locate the required template for each document category.
• Finally, click the OK button.
• If the issue persists, restart your computer and try opening your document or template again.

2. Double Check your Email Defaults.

1. Carefully examine any reports or templates where the issue is suspected.
2. Hit the Printer Offsets button, and select the Email Setup option.
3. Ensure Microsoft Outlook is chosen from the Default Provider drop-down menu.
4. Check the Where MAPI is referenced in the report box and stick with the default provider.
5. Exit the Preview window by clicking the OK button.

3. Double Check your Email Settings

1. Access the Settings tab in your Sage Accounts and select Email Defaults.
2. In the Email Program drop-down menu, choose Microsoft Office Outlook to use it.
3. Click Apply, then select the templates you wish to send via email.
4. Press OK twice, and then OK again to confirm the changes.

4. Login Using Another Username

1. Attempt logging into the company data using a new username-password combination, such as the admin’s credentials.
2. If the error is fixed, consider creating a new username or deleting the data files associated with the affected user.

5. Run As an Administrator

1. Right-click on the Sage application shortcut.
2. Select “Run as administrator” from the menu.
3. This should resolve the issue.

6. Rename the Sage.ini File

1. Press the Windows key + E to launch File Explorer.
2. Next, proceed to C:\ProgramData\Sage\Accounts.
3. Right-click on the “sage.ini” file.
4. Choose Rename from the menu.
5. Change the file name to “sage.old“.
6. Reopen the software to check if the issue persists.

7. Try Renaming the License Files

1. Close Sage Accounting.
2. Rename the SDK Licence folder located at C:\Program Data\Sage\SDK Licence to C:\Program Data\Sage\SDK Licence OLD.
3. Go to C:\Program Data\Sage\Accounts<>.
4. Locate and delete the sage.usr file from this folder.
5. Optionally, the user may need to remove the account number from the registry, which can be done as follows:

a. Press the Windows and R keys simultaneously to launch the Run command application.

b. Type “regedit” into the Run command application and click OK.

c. In the left pane, locate HKEY_CURRENT_USER\Software\Sage\Line 50.

d. Double-click on Account Number, clear its data and click on OK.

e. Finally, opt for the File menu and then hit OK.

After completing these steps, the user should reopen the software to check if the issue persists.

Avoiding the Sage 50 SBD Desktop Error with Bitdefender

This fix prevents Bitdefender from encountering the SBD Desktop Error again. It’s applicable even if users switch to a different antivirus or antimalware program.

To avoid the SBD Desktop Error in Bitdefender, follow these steps:

• Open the Bitdefender application.
• Navigate to “Protection” > “Antivirus” > “Exclusions”.
• Select “Excluded Processes”.
• Click “Add” in the “Excluded Processes” section.
• Locate a specific file.

Note that the file’s data path and filename may vary based on the Bitdefender version in use.

Below are the filenames and data paths for different Bitdefender versions:

• V27 (32 bit): [Sage Accounts program directory]\SBDDesktop.exe.

C:\ProgramFiles\Sage\Accoun tsServiceV27\sg50svc_v27.exe;

C:\Program Files\Sage\AccountsServiceV2 7\sg50CtrlSvc_v27.exe

• V27 (64 bit): [Sage Accounts program directory]\SBDDesktop.exe

C:\Program Files (x86)\Sage\AccountsServiceV 27\sg50svc_v27.exe

C:\Program Files (x86)\Sage\AccountsServiceV 27\sg50CtrlSvc_v27.exe

• V26 32 bit: [Sage Accounts program directory]\SBDDesktop.exe

C:\Program Files\Sage\AccountsServiceV2 6\sg50svc_v26.exe

C:\Program Files\Sage\AccountsServiceV2 6\sg50CtrlSvc_v26.exe

• V26 (64 bit): [Sage Accounts program directory]\SBDDesktop.exe

C:\Program Files (x86)\Sage\AccountsServiceV 26\sg50svc_v26.exe

C:\Program Files (x86)\Sage\AccountsServiceV 26\sg50CtrlSvc_v26.exe

• V25 (32 bit): [Sage Accounts program directory]\SBDDesktop.exe

C:\Program Files\Sage\AccountsServiceV2 5\sg50svc_v25.exe

C:\Program Files\Sage\AccountsServiceV2 5\sg50CtrlSvc_v25.exe

• V25 (64 bit): [Sage Accounts program directory]\SBDDesktop.exe

C:\Program Files (x86)\Sage\AccountsServiceV 25\sg50svc_v25.exe

C:\Program Files (x86)\Sage\AccountsServiceV 25\sg50CtrlSvc_v25.exe

• V24 (32-bit):

C:\Program Files\Common Files\Sage SBD\SBDDesktop\v14\SBDDesk top.exe

C:\Program Files\Sage\AccountsServiceV2 4\sg50svc_v24.exe

C:\Program Files\Sage\AccountsServiceV2 4\sg50CtrlSvc_v24.exe

• V24 (64-bit):

C:\Program Files (x86)\Common Files\Sage SBD\SBDDesktop\v14\SBDDesk top.exe

C:\Program Files (x86)\Sage\AccountsServiceV 24\sg50svc_v24.exe

C:\Program Files (x86)\Sage\AccountsServiceV 24\sg50CtrlSvc_v24.exe

• V23 (32 bit):

C:\Program Files\Common Files\Sage SBD\SBDDesktop\v14\SBDDesk top.exe

C:\Program Files\Sage\AccountsServiceV2 3\sg50svc_v23.exe

C:\Program Files\Sage\AccountsServiceV2 3\sg50CtrlSvc_v23.exe

• V23 (64 bit):

C:\Program Files (x86)\Common Files\Sage SBD\SBDDesktop\v14\SBDDesk top.exe

C:\Program Files (x86)\Sage\AccountsServiceV 23\sg50svc_v23.exe

C:\Program Files (x86)\Sage\AccountsServiceV 23\sg50CtrlSvc_v23.exe

• V22 (32 bit):

C:\Program Files\Common Files\Sage SBD\SBDDesktop\v12\SBDDesk top.exe

C:\Program Files\Sage\AccountsServiceV2 2\sg50svc_v22.exe

C:\Program Files\Sage\AccountsServiceV2 2\sg50CtrlSvc_v22.exe

• V22 (64 bit):

C:\Program Files (x86)\Common Files\Sage SBD\SBDDesktop\v12\SBDDesk top.exe

C:\Program Files (x86)\Sage\AccountsServiceV 22\sg50svc_v22.exe

C:\Program Files (x86)\Sage\AccountsServiceV 22\sg50CtrlSvc_v22.exe

• V21 (32 bit):

C:\Program Files\Common Files\Sage SBD\SBDDesktop\v12\SBDDesk top.exe

[Sage Accounts program directory]\sg50svc.exe

[Sage Accounts program directory]\sg50CtrlSvc.exe

• V21 (64 bit):

C:\Program Files (x86)\Common Files\Sage SBD\SBDDesktop\v12\SBDDesk top.exe

[Sage Accounts program directory]\sg50svc.exe

[Sage Accounts program directory]\sg50CtrlSvc.exe

• Once the file is found, opt for Exclude Program.

Conclusion 

Resolving the SBDDesktop.exe error in Sage requires a systematic approach to address both license file management and potential registry issues. By following the steps outlined above, 

you can troubleshoot and rectify the error, and ensure smooth functionality of the Sage software. Regular updates in software management will contribute to a more reliable and stable Sage experience. If you need any further help, contact our Sage Experts at our toll-free number: +1-855-875-1223.

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