QuickBooks Online Login Problems on Chrome

QuickBooks Online Login Problems on Chrome

QuickBooks Online is a cloud-based accounting software that helps small and medium-sized businesses manage their financial operations. It offers a variety of features including invoicing, expense tracking, bank reconciliation, inventory management, payroll processing, and more.

Login issues of QuickBooks Online is a commonly encountered problem by online users and the reasons could be numerous. If you are having QuickBooks online login problems, the issues can occur for glitches with your computer, the internet latency issues with a particular Internet Service Provider or the browser that you normally sign-in to QuickBooks Online. If you think, everything is fine with all that I mentioned.

Not able to login in QuickBooks Online at times may be due to security enhancements made by Intuit. Your account needs to be updated to a new Intuit account with enhanced security.

sign in quickbooks online

Factors causing QuickBooks login online Problems are Mentioned Below

  1. The user didn’t properly sign out from the previous QBO session.
  2. Someone logged in QuickBooks Online from a different computer or location with the same sign-in credentials.
  3. Some firewall or the antivirus might be blocking the access.

An error message [WebPage cannot be found, Error 404: File Not Found, OR [QBO is currently unavailable, please try again later]? must be considered a definite sign of the problems at your end and should be fixed by you if you are well-versed to identify the technical directions and perform or QuickBooks Online Support Team take on the issues and get them instantly resolved for you.

You can either choose to try a few basic steps before you go and try the detailed one’s and contact QuickBooks Support subsequently to check if there are service interruptions, maintenance, and outrages going on on Intuit’s side. If there is planned downtime for the site maintenance, you normally see an alert on your QuickBooks Online Dashboard stating the date and time of upcoming maintenance. But users tend to ignore the messages.

Solutions to Resolve QuickBooks Online Login Problems

Solution 1:  Use a Different Browser

QuickBooks support the following web browsers are supported on both web and mobile devices:

Important Note: Internet Explorer is no longer a supported browser.

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari 
  • Opera

 If you are facing QuickBooks online login issues with Chrome, you can try these other web browsers to see if the problem has been resolved.

Solution 2: Use the Chrome browser in Incognito mode

To resolve QuickBooks online login issues, sign in to Chrome in incognito mode. Incognito mode does not save browsing history or cookies. 

To use the Chrome browser in Incognito mode, follow these easy steps:

  1. Open Chrome browser on your computer.
  2. Click on the three dots icon located at the top right corner of the browser window.
  3. From the drop-down menu, select “New incognito window” or use the shortcut key “Ctrl+Shift+N” (For Windows) or “Command+Shift+N” (For Mac).
  4. A new browser window will open in Incognito mode, indicated by the dark background and the Incognito icon in the top left corner of the window. 

You may also read: What is QuickBooks Online? – A Complete Guide

Solution 3: Clear Chromes Browsers history and try again.

To clear your browsing history in Chrome, follow these steps:

  1. Open the Chrome browser on your computer.
  2. Click on the three dots icon at the browser window’s top right corner.
  3. From the drop-down menu, choose “History“.
  4. In the History tab, click on “Clear browsing data” located on the left side of the screen.
  5. In the Clear browsing data window, select the time range for which you want to clear the browsing data. You can choose to clear the data from the last hour, the last 24 hours, the last 7 days, the last 4 weeks, or all time.
  6. Check the boxes next to the types of data you want to clear, such as browsing history, cookies, cached images and files, and download history.
  7. Click on the “Clear data” button.

Solution 4: Sign in to Chrome with a new or different user.

To sign in to Chrome with a new or different user, you can follow these steps:

  1. Open Google Chrome on your computer.
  2. Click on the profile icon located in the top right corner of the browser window. It may display your current profile picture or a colored circle with your initial.
  3. Click on the “Add” button or the “Manage people” option from the drop-down menu.
  4. A new window will appear where you can either “Add person” or “Browse as a guest“. If you want to add a new user, click on the “Add person” button and enter the name and icon for the new profile. If you prefer to browse as a guest, click on the “Browse as guest” option.
  5. Follow the prompts to complete the process, which may involve signing in with your Google account credentials or creating a new account if you don’t already have one.
  6. Once you’re signed in with the new or different user, you can switch between profiles by clicking on the profile icon and selecting the desired profile from the drop-down menu.

Solution 5: Restart the Modem and Computer

If you are having trouble logging in to QuickBooks Online, one solution you can try is to restart your internet modem and computer. Here are the steps to follow:

  1. Turn off your internet modem by unplugging it from the power source.
  2. Turn off your computer and any other devices you may be using to access QuickBooks Online.
  3. Wait for at least 30 seconds.
  4. Plug in your internet modem and wait for all the lights to turn on and stabilize.
  5. Turn on your computer and any other devices you may be using to access QuickBooks Online.
  6. Try to log in to QuickBooks Online again.

 You may also encounter a “loading” message and it takes forever to load anything. You can also try some “Advanced Troubleshooting Steps too” to resolve the QuickBooks Login Online Issues if the basic steps didn’t give you any solution.

Also Read: Resolve QuickBooks Error 15242 When Attempting to Update Payroll 


Get our expert Quickbooks ProAdvisor on call to resolve your query in no-time.

Advanced Steps to Resolve QuickBooks Online Login Problems

Step 1: Check the SSL setting of your Mozilla Firefox

“For Mozilla Firefox”

  1. Open Mozilla Firefox ad go to the Tools menu and then select
  2. Under the Advanced Icon select
  3. Turn on both SSL 3.0 and TLS 1.0 if they are unchecked and select
  4. Close and reopen Firefox and sign in to https://qbo.intuit.com

If you still experience QuickBooks Online Login Problems, try the second step.

Step 2: Check and Change Some Additional Privacy settings.

  1. The privacy settings must be set to medium or lower as high setting blocks a lot of links and websites.
  2. Manually allow access to https://qbo.intuit.com
  3. Enable cookies.
  4. Close all the browsers and try to sign in again https://qbo.intuit.com


Expectantly, you have acquainted with the required information related to QuickBooks online login issues. The main cause behind this issue is ‘having a poor internet connection’ that will not let you access QuickBooks Online. However, the aforementioned solutions can help in fixing the login issues. In case, you are still facing QuickBooks Online Login Problems, contact us to get immediate help.



Q1: How to log into QuickBooks Intuit?

A: The first step is to log in to the QuickBooks company file along with the QB company file Admin user credentials. After that, choose Company from the menu bar. Then, select Users and tap on Intuit Account User Management. Finally, you will get the Inuit account user management dashboard.

Q2: How to reconcile in QuickBooks Online?

A: Initially, choose the Gear icon and select Tools. After that, tap on Reconcile and select the account that you want to reconcile under Accounts. Now, you need to enter the Ending Balance and then match transactions to your bank statement.

Q3: How can you easily resolve QuickBooks online login problems?

A: Here are some of the instant fixes to resolve QuickBooks login issues instantly.
Use any other web browser.
Try to access Chrome Browser in the Incognito Window.
Remove history or Cache.
Step 4: Verify the SSL settings on your web browsers.

Q4: How to change the primary administrator in QuickBooks Online?

A: Firstly, choose Manage users and then look for the user to whom you want to assign as a primary admin. After that, ensure that you have marked him as an Admin. If not so, click Edit to change their role to admin.

Q5: How can you unlock my QuickBooks Online Account?

A: You can follow the steps written below to unlock the QBO account.
The initial step is to visit the QuickBooks Online sign-in page.
After that, click on I forgot my user ID or Password.
Now, follow the onscreen prompts.

Q6: What are the steps to manage users in QuickBooks Online?

A: Given below are the steps that can help you to manage users.
Initially, sign in to QuickBooks that lets you manage users.
After that, choose Settings and click Manage users.
Now, look for the user that needs to edit.
Choose the new user type from the User type drop-down menu.
Finally, choose the user settings.

Q7: How to recover the QuickBooks password?

A: The following steps can be applied to recover your QuickBooks password.
First of all, launch QuickBooks and then tap on “I forgot my password.”
Now, answer the security question and choose OK.
If successful, you will get a message indicating ‘your password has been removed.’

Q8: What are the steps to edit users in QuickBooks Online?

A: You can apply the steps written below to add or remove users in QBO.
The initial step is to choose Settings and tap on Manage Users.
And then, select Add user.
Choose the user type that you need to create.
Finally, enter the user ID and password and choose Save.

Q9: How to find the user ID in QuickBooks Online?

A: Here are the steps to find the User ID.
Visit the QuickBooks Online sign-in page.
Click I forgot my user ID or Password and follow the on-screen instructions.

Q10: How can you delete a QuickBooks administrator password?

A: Follow these steps to remove the administrator password from QB.
The first step is to choose Help inside QuickBooks.
After that, choose QuickBooks Desktop Help and select Contact Us.
Now, you need to enter “Remove admin password” in the search field and choose Continue.
Finally, select either Talk to a Specialist or Message an Agent.

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